#1 nnapurna I (8#5#097m) sharing pr von xuezhiqian123 07.09.2019 11:08

Job Description
The Help desk role connects the buyer and IT department. Frequently the 1st point of access because of it queries by customers Cheap Richard Sherman Jersey , providing answers and straightforward solutions to enable continued utilization of their IT systems.


Organizational Position
This position will probably work as a part of a team of others with the exact same clients, responsibilities and processes. The role will connect with others in the process and technical areas and turn into managed by a team leader or help desk manager.
Tasks and Activities
. Provide first line response for users requiring assistance with information technology issues and problems.
. Respond to requests for technical assistance by phone, email andor using a help desk management system.
. Track issues to resolution updating the internal knowledgebase andor communicating learnings with relevant business units.
. Knowledge of the ITIL methodology, change management processes and risk management processes.
. Escalate more involved problems to the appropriate Tier 2 and Tier 3 support teams.
. Update daily status reports and shift handover reports.
. Act as a liaison between customers and technical escalation teams.
. Provide a single view to the organization for information technology related problems.


Skills, Knowledge & Experience
. Operating Systems (e.g. Windows, Linux, Apple)
. Email clients
. Word processing and spreadsheet applications (e.g. MS Office, Lotus)
. Common IT applications and common hardware knowledge (e.g. Mouse, Keyboard and CD-Rom use)
. Customer Service Skills
. Excellent Communication, written and verbal
. Telephone confidence
. Organizational Skills
. Time management
. Problem Solving


Qualifications & Certifications
Operating systems and IT hardware certifications can be beneficial but are not usually necessary.


Relevant industry certifications may include Microsoft MCSA or individual Microsoft Specialist training such as Office#2# Excel, Word, Powerpoint or Outlook.


Key Competencies
Customer Service
Planning & organizing
Problem Solving
Time management


Attributes of an Excellent Help Desk Officer
Very good help-desk staff not just close jobs quickly, however they leave a perception with the client associated with an organized, professional#3# friendly and competent IT department. For this reason, personal traits say for example a friendly demeanor, awareness of detail and communication skills are essential characteristics of excellent help desk staff.


Attraction on the position and job retention techniques for employers
Basic level job candidates could be attracted to this location because it is less technically intimidating than other Information Technology positions. This strength, however, can be quite a double edged sword because more knowledgeable staff may begin to find the job boring while they seek to progress their skills and exposure to new challenges.


Employers may reduce staff turnover with this role by giving clear and distinct career paths within the organization#4# the department or even the team. This gives help desk staff something to operate towards and variation that will aid to reduce the monotony from the role


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Annapurna Base Camp trek is one of most classical and busiest trekking route in Nepal. To the central-north Nepal lies 55 km long compact group of mountains, which is commonly known as Annapurna massif. These massif are protected by one of the largest conservation area of the country, Annapurna Conservation Area (7,629km2). Among them Annapurna I (8,091m) is the largest mountain and ranks at the 10th position in the world. This area is home to numerous trekking and hiking routes. Annapurna Base Camp is nestled at amidst of Annapurna I (8#5#097m) sharing province Annapurna south (7,219m), Hiuchuli (6,441m) and Machhapuchhre (6,993m).


Trekking to Annapurna Base Camp (4#6#130m) is dream for every trekkers around the world. Annapurna Base Camp trail takes 7 to 12 days depending upon your itinerary and walking lengths. Annapurna Base Camp trek is relatively easy in comparison to other trekking trail in Nepal but sti

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